Frequently Asked Questions


Please select any of the links in RED text, they are instructional images, etc.


Q. How do I receive a Completion Certificate?

A. To receive a completion certificate you have to complete at least 90% of all quizzes/tests in a module whereby EVERY completed quiz/test must have a passing grade of at least 90%. (Note: It is possible to complete more than 90% of quizzes/tests in a module and have an AVERAGE grade of over 90% but still not have earned a completion certificate.)
Q. How do I enter a course?
A. Assuming you have already created an account with a username, you can click the link at the bottom of any course image. If you are not already logged in, it will prompt you to enter your username and password. Once logged in, you can click the same link at the bottom of the course image and you will then enter the course.

Q. Are there textbooks that accompany this course?
A. No. This is a completely online course. The course is very comprehensive in nature and is sort of a textbook within itself. If you would like to purchase a suggested reference manual, we suggest "Principles of Home Inspection- Systems and Standards" 2nd Edition by Carson Dunlap. This book is usually available on or from Dearborne Publishing.

Q. Should I follow any particular order for the courses in the program?
A. No. There is no set order that you should take the courses in, but you could consider this suggested order:

Basics Module


Exterior Elements

Structural Systems

Heating Systems


Electric Systems

Plumbing Systems

Hot Water Supply Systems

Interior Elements 

Insulation and Ventilation

These courses can be used as stand alone courses also. No one course is a requesite of the other. They can be taken in the suggested order or in any order that you choose.

Additional courses may be available to you as seen under the "My Courses" tab.

Q. Who do I contact  for Tech Support?

A. The best form of contact is by email at Please be as specific as possible in your questions. We will, provide support as soon as possible and email is the preferred method for this.


Q. Does this course count towards pre-licensing and/or continuing education requirements in my State?

A. It depends. In some States it does, in others it does not. And States are constantly changing their licensing and continuing education requirements. Therefore it is best if you contact your State prior to enrolling if that is your purpose of enrolling in this course to ensure it is on their approved list, if one exists. However the material and scope of context presented in this on-line course probably meets or exceeds many State pre-licensing requirements. Specific State requirements can be found here

Q. How do I receive my final certificate?

A. The program is designed to present a completion certificate for each module completed. You can view/print these by clicking on 'My Profile' in the upper right corner of the screen. If you require a final completion certificate from a funding organization (e.g. Cengage) please contact them directly. 

Q. How I cannot enter/take a quiz/test?

A. The program will not allow you to take specific quizzes/tests unless the previous quizzes/tests have been completed. For example, in the Basics Module  you cannot take Section 6.0 Test/quiz until the previous Test/quiz is complete (ex. 5.6).

Last modified: Tuesday, 2 April 2019, 4:17 PM